Refund and Returns Policy
We want you to be completely happy with your purchase. If something is not right, we are here to help.
Last updated: October 2026
Overview
At Style My Mane, we stand behind the quality of every product we sell. If you are not satisfied with your order, you may request a return or exchange within the timeframe below. This policy applies to all orders placed through stylemymane.com and delivered within Pakistan.
Return Eligibility
You may return a product within 7 days of receiving your order, provided the following conditions are met:
The item is unused, unopened and in its original packaging.
The item is not damaged due to misuse, mishandling or normal wear and tear.
You can share your order number or the phone number used to place the order.
Please note: Items that have been opened, used or show signs of wear cannot be returned. Personal care tools and beauty devices are non-returnable once opened, for hygiene reasons.
Non-Returnable Items
The following items are not eligible for return or exchange:
Products that have been opened or used.
Personal care and hygiene products (once unsealed).
Items damaged by the customer after delivery.
Products bought during clearance or final sale promotions (unless faulty).
How to Request a Return
To start a return, follow these steps:
Message us on WhatsApp at +92 342 9339114 with your order number (or the phone number used for the order) and the reason for the return.
Our team will review your request and reply within 24 hours with instructions.
Once approved, send the item back to us in its original packaging. We will share the return address with you on WhatsApp.
After we receive and check the returned item, we will process your refund or exchange within 5-7 working days.
Refund Process
As all orders are paid by Cash on Delivery, refunds are sent directly to you through one of the following methods, whichever you prefer:
Bank transfer: to the bank account details you provide.
JazzCash or Easypaisa: to the mobile account number you provide.
We will send you a confirmation on WhatsApp once your refund has been processed.
Return delivery costs: If you are returning an item because you changed your mind, the cost of sending it back to us is your responsibility. If the return is due to a fault on our side (wrong item, defective product or damaged in transit), we will cover the full cost.
Damaged, Defective or Wrong Items
If your item arrives damaged, defective or is not what you ordered, please message us on WhatsApp within 48 hours of delivery with clear photos or a short video of the item and its packaging. We will arrange a replacement or full refund at no extra cost to you.
Tip: We recommend recording a short video while opening your parcel. It helps us resolve any claim much faster.
Exchanges
We offer exchanges for items of equal value, subject to stock availability. To request an exchange, follow the same return process above and let us know which product you would like instead. If the new item is priced differently, we will settle the difference with you before dispatch.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please first check your bank account or JazzCash/Easypaisa wallet, as processing times can vary. If you still have not received it after 10 working days, message us on WhatsApp and we will look into it straight away.
Need Help With a Return?
Our team is ready to help. Message us on WhatsApp and we will sort it out quickly.